Return and Refund Policy for FashionandBeautySouq.com
At Fashion and Beauty Souq, we are committed to providing you with high-quality products and a satisfactory shopping experience. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
1. Eligibility for Returns:
- Items must be returned within 30 days of the delivery date.
- Products must be in their original condition, unused, unworn, and with all original tags and packaging intact.
- Items marked as "Final Sale" are not eligible for return or refund.
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Beauty products, undergarments, swimwear, and earrings are non-returnable due to hygiene reasons.
2. Return Process:
- To initiate a return, please contact our Customer Service team at [email address] with your order number and the reason for the return.
- Once your return request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to send your item(s) back to us.
- All return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong or damaged item).
3. Refunds:
- Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days and automatically applied to your original method of payment.
- Original shipping charges are non-refundable.
4. Exchanges:
- We do not offer direct exchanges. If you would like a different size, color, or item, please return the original item and place a new order.
5. Damaged or Defective Items:
- If you receive a damaged or defective item, please notify us within 48 hours of delivery. We will provide a replacement or full refund, including return shipping costs, as quickly as possible.
6. Late or Missing Refunds:
- If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company; it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at sales@fashionandbeautysouq.com
7. Contact Information:
For any questions or concerns regarding returns and refunds, please reach out to our Customer Service team at sales@fashionandbeautysouq.com or call us at +968 9796 8274.
We appreciate your understanding and cooperation.
